Our Policies
PURCHASING TICKETS FOR EVENTS
Chris Hooper Promotions makes every attempt to ensure that all information is correct at the time of publication. However, we reserve the right to amend any or all of the information on event and website pages without notice. Online Event Ticket Purchases
Detailed information and ticketing is on each event page. Online ticket sales are removed from this website 24 hours PRIOR to the commencement of any event or at the discretion of Chris Hooper Promotions or the event manager. If event is sold out and there are still tickets available, it will clearly state the information and prices on the registration page. Tickets via Phone To purchase tickets by the phone, please find our details in the footer at the bottom of each page or on our Contact page. |
Information about COVID-19 (Coronavirus) and our events We are continuing to monitor the evolving situation closely. If our events are cancelled or postponed due to restrictions imposed by the Australian Government, we will refund you the amount you paid for the event. (excluding booking and bank fees) We will email you directly regarding any refund procedures. There is no need to contact us. At this stage, our events are scheduled to proceed as advertised - unless noted on our front page or each event page. |
Payments Accepted
We accept Visa, Mastercard and Paypal through our secure gateway. We also accept direct deposits, contact the office (Monday, Tuesday, Thursday, Friday 10am - 5pm) on Office Phone: 0487 496 171 (International: +614 87 496 171)
Pricing
All events are in Australian Dollars and are inclusive of an appropriate per ticket booking fee, unless otherwise stated.
E-Tickets
When you have completed your order through our system and it has been approved by the bank, you will automatically receive a receipt/tax invoice for your purchase. This receipt is NOT your ticket.
We manually email your ticket (attached as a pdf) in a separate email. This is usually done within 48-72 business hours of bank confirmation of your purchase. (we do not use an automated system)
Upon receipt of your pdf eticket, please print the tickets for each person attending and bring them with you on the day of the event. Your printed eticket is your only form of entry to the event. We are unable to accept presentation of your tickets on your smart phone or ipad, as our current bar coding system is unable to read the information.
REFUND POLICY
As a condition of sale, tickets are non-refundable and non-exchangeable.
If We Cancel An Event
Chris Hooper Promotions reserves the right to cancel, make changes to the itinerary or re-schedule any workshop or event if necessary due to unforeseen circumstances, insufficient registrations received or for the safety or comfort of all participants. If Chris Hooper Promotions cancels an event, a refund (less the credit card fees) will apply or a funds transfer to a future event, based on your wishes. Chris Hooper Promotions and its affiliates cannot be held liable or responsible for any additional expenses that you may have incurred related to the booking.
SOLD OUT EVENT
If an event should be Sold Out, Chris Hooper Promotions and its affiliates are not liable or responsible for any additional expenses that you may have incurred - for example: flights, accommodation, (ie: you purchased your flights and accommodation), prior to having your e-ticket paid for and confirmed by Chris Hooper Promotions.
PHOTOGRAPHY, FILMING, BROADCASTING
Chris Hooper Promotions prohibits the use of audio and visual recording equipment in all of its events and venues, unless expressly authorised by Chris Hooper Promotions. By way of respecting our presenters body of work, and as requested by presenters publishers, producers etc - you are not able to film or otherwise record any event or performance produced by Chris Hooper Promotions.
We reserve the right to record, broadcast or telecast any event. If you are photographed, filmed or taped whilst attending an event or performance produced or organised by Chris Hooper Promotions, you consent to Chris Hooper Promotions or third parties appointed or approved by Chris Hooper Promotions photographing, filming and taping you. If for any reason you do NOT wish this, please contact [email protected]
Chris Hooper Promotions or third parties appointed by Chris Hooper Promotions can broadcast, publish, license and use any photographs, film, recordings and images of you without compensation. Chris Hooper Promotions, the third parties and anyone acquiring from them a right to use the material are not liable to you in any way for its use.
WEBSITE AND BROCHURE CONTENT
Every effort has been made to ensure that our website, brochure, e-newsletter and any associated advertising for our events is accurate at the time of release or printing. Chris Hooper Promotions shall not be liable for any additional expenses incurred, injury, damage or loss caused by any unintended inaccuracy that might occur.
PROTECTING YOUR INFORMATION
Personal information that you have provided to Chris Hooper Promotions is only used for the purposes in which it is given. Your information will never be sold, transferred or shared with any third parties, unless required by law.
We collect information from you when you book an event, place an order, subscribe to our e-newsletter or fill out any forms at one of our events or website. The information may be used to personalise or improve your experience, process transactions or to improve our website and e-newsletter. Your email address will only be used to notify you of updates relating to your purchases, email newsletter, booked events or services.
All sensitive or credit card information provided to us for purposes of settling payments or accounts is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our payment gateway providers database. This is only accessible by those authorised with special access rights to such systems and are required to keep the information confidential. The information gathered is never stored by us and is destroyed on completion of each transaction.
BABES IN ARMS & CHILDREN
Chris Hooper Promotions does not consider our productions suitable for children - unless expressed stated on the individual event page/s. However, if taking your child under two years of age to any of our events, be aware that there are tripping hazards, limited movement in auditorium, and a lack of light in the venue when carrying an infant. Loud and sometimes sudden noises can be involved in some shows.
The safety of any children, parents and other patrons is of high importance, these concerns are brought to your attention for your consideration so that you and all other patrons can enjoy the show in a safe environment.
Parents choosing to attend events with children over the age of 2 years old are required to purchase a ticket (seat) unless otherwise stated on an event registration page. All parents are asked to:
JOINING OUR E-NEWSLETTER
PRODUCT REFUNDS
At Events
All product sales at events are non-refundable - choose your purchase carefully.
Via Our Website
We do not give refunds for incorrect purchasing. We are happy to exchange books or issue a credit voucher, if you receive them in a faulty condition (mis-printed, mis-bound, etc). Please note refunds are not given. CD's, DVD's are unable to be exchanged or returned for 'change of mind' purchases. An exchange or credit voucher is offered providing both conditions below are are met:
LINKS TO THIRD PARTY WEBSITES
For your convenience and information, we occasionally provide links to third party websites. We are not responsible for the privacy practices of those websites.
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
THIRD PARTY EVENTS DISCLAIMER
When we promote or sell tickets for a third party event through our website, e-newsletter or facebook, Chris Hooper Promotions is not liable for any additional expenses that you may incur if that event is changed, altered or cancelled.
YOUR CONSENT
By using our site, you consent to our website’s privacy policy.
CHANGES TO OUR PRIVACY POLICY
We reserve the right to update and/or change our policies at any time without notice. All changes to our privacy policies, will be posted on this page.
Last updated: 11 AUGUST 2022
We accept Visa, Mastercard and Paypal through our secure gateway. We also accept direct deposits, contact the office (Monday, Tuesday, Thursday, Friday 10am - 5pm) on Office Phone: 0487 496 171 (International: +614 87 496 171)
Pricing
All events are in Australian Dollars and are inclusive of an appropriate per ticket booking fee, unless otherwise stated.
E-Tickets
When you have completed your order through our system and it has been approved by the bank, you will automatically receive a receipt/tax invoice for your purchase. This receipt is NOT your ticket.
We manually email your ticket (attached as a pdf) in a separate email. This is usually done within 48-72 business hours of bank confirmation of your purchase. (we do not use an automated system)
Upon receipt of your pdf eticket, please print the tickets for each person attending and bring them with you on the day of the event. Your printed eticket is your only form of entry to the event. We are unable to accept presentation of your tickets on your smart phone or ipad, as our current bar coding system is unable to read the information.
REFUND POLICY
As a condition of sale, tickets are non-refundable and non-exchangeable.
If We Cancel An Event
Chris Hooper Promotions reserves the right to cancel, make changes to the itinerary or re-schedule any workshop or event if necessary due to unforeseen circumstances, insufficient registrations received or for the safety or comfort of all participants. If Chris Hooper Promotions cancels an event, a refund (less the credit card fees) will apply or a funds transfer to a future event, based on your wishes. Chris Hooper Promotions and its affiliates cannot be held liable or responsible for any additional expenses that you may have incurred related to the booking.
SOLD OUT EVENT
If an event should be Sold Out, Chris Hooper Promotions and its affiliates are not liable or responsible for any additional expenses that you may have incurred - for example: flights, accommodation, (ie: you purchased your flights and accommodation), prior to having your e-ticket paid for and confirmed by Chris Hooper Promotions.
PHOTOGRAPHY, FILMING, BROADCASTING
Chris Hooper Promotions prohibits the use of audio and visual recording equipment in all of its events and venues, unless expressly authorised by Chris Hooper Promotions. By way of respecting our presenters body of work, and as requested by presenters publishers, producers etc - you are not able to film or otherwise record any event or performance produced by Chris Hooper Promotions.
We reserve the right to record, broadcast or telecast any event. If you are photographed, filmed or taped whilst attending an event or performance produced or organised by Chris Hooper Promotions, you consent to Chris Hooper Promotions or third parties appointed or approved by Chris Hooper Promotions photographing, filming and taping you. If for any reason you do NOT wish this, please contact [email protected]
Chris Hooper Promotions or third parties appointed by Chris Hooper Promotions can broadcast, publish, license and use any photographs, film, recordings and images of you without compensation. Chris Hooper Promotions, the third parties and anyone acquiring from them a right to use the material are not liable to you in any way for its use.
WEBSITE AND BROCHURE CONTENT
Every effort has been made to ensure that our website, brochure, e-newsletter and any associated advertising for our events is accurate at the time of release or printing. Chris Hooper Promotions shall not be liable for any additional expenses incurred, injury, damage or loss caused by any unintended inaccuracy that might occur.
PROTECTING YOUR INFORMATION
Personal information that you have provided to Chris Hooper Promotions is only used for the purposes in which it is given. Your information will never be sold, transferred or shared with any third parties, unless required by law.
We collect information from you when you book an event, place an order, subscribe to our e-newsletter or fill out any forms at one of our events or website. The information may be used to personalise or improve your experience, process transactions or to improve our website and e-newsletter. Your email address will only be used to notify you of updates relating to your purchases, email newsletter, booked events or services.
All sensitive or credit card information provided to us for purposes of settling payments or accounts is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our payment gateway providers database. This is only accessible by those authorised with special access rights to such systems and are required to keep the information confidential. The information gathered is never stored by us and is destroyed on completion of each transaction.
BABES IN ARMS & CHILDREN
Chris Hooper Promotions does not consider our productions suitable for children - unless expressed stated on the individual event page/s. However, if taking your child under two years of age to any of our events, be aware that there are tripping hazards, limited movement in auditorium, and a lack of light in the venue when carrying an infant. Loud and sometimes sudden noises can be involved in some shows.
The safety of any children, parents and other patrons is of high importance, these concerns are brought to your attention for your consideration so that you and all other patrons can enjoy the show in a safe environment.
Parents choosing to attend events with children over the age of 2 years old are required to purchase a ticket (seat) unless otherwise stated on an event registration page. All parents are asked to:
- liaise with the theatre's front-of-house staff informing children in attendance
- please be considerate of other patrons. (If your infant is causing a disturbance, we ask that you temporarily remove the infant from the venue. You may be asked by staff if we feel your child is disturbing other patrons)
- purchase a ticket for child/ren
- be solely responsible for child/s requirements and behaviour with thoughtful consideration to the rest of the audience.
JOINING OUR E-NEWSLETTER
- We send out regular html e-newsletters to inform you of upcoming events, products or services and important updates to keep you in the loop.
- You can subscribe to our regular e-newsletter at the bottom of all of our website pages.
- By subscribing you give your consent to recieve information from us to your email subscribed.
- We respect your privacy and will not share your email with anyone.
- We do not automatically subscribe you if you attend an event or purchase a product.
- To unsubscribe click the link at the bottom of every e-newsletter or email us wishing to do so: [email protected]
PRODUCT REFUNDS
At Events
All product sales at events are non-refundable - choose your purchase carefully.
Via Our Website
We do not give refunds for incorrect purchasing. We are happy to exchange books or issue a credit voucher, if you receive them in a faulty condition (mis-printed, mis-bound, etc). Please note refunds are not given. CD's, DVD's are unable to be exchanged or returned for 'change of mind' purchases. An exchange or credit voucher is offered providing both conditions below are are met:
- The items are returned within 14 days of purchase and
- You have kept your receipt, and include it with the faulty item for credit or replacement.
LINKS TO THIRD PARTY WEBSITES
For your convenience and information, we occasionally provide links to third party websites. We are not responsible for the privacy practices of those websites.
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
THIRD PARTY EVENTS DISCLAIMER
When we promote or sell tickets for a third party event through our website, e-newsletter or facebook, Chris Hooper Promotions is not liable for any additional expenses that you may incur if that event is changed, altered or cancelled.
YOUR CONSENT
By using our site, you consent to our website’s privacy policy.
CHANGES TO OUR PRIVACY POLICY
We reserve the right to update and/or change our policies at any time without notice. All changes to our privacy policies, will be posted on this page.
Last updated: 11 AUGUST 2022